Refund and Cancellation Policy

1. What this policy covers

This policy applies to MANUPRIME subscriptions, add-ons and services purchased directly from AnantaTech Hub Private Limited, and to implementation, migration and consulting engagements delivered under a statement of work.

Where you bought through a reseller or a marketplace, their refund terms apply to the purchase and you should raise it with them. Where your order form states different terms, the order form prevails.

2. Cancelling a subscription

You can cancel at any time, from within the product or by writing to us. There is no cancellation fee and no notice period.

Cancellation stops the next renewal. Your subscription continues to the end of the period you have already paid for, and you keep full access until then — we do not cut service off on the day you cancel.

Export your data before the period ends. After it ends, access stops and the Account Deletion Policy governs what happens to the data.

3. Before anything is paid

Nothing is charged before you sign. A demo on your own process and a written quote both cost nothing and commit you to nothing — this is the stage to be sure, because a subscription, once paid, is not refunded.

Metered items — WhatsApp messages, e-invoices — are billed by your own provider on your own account, at every point in the relationship. A quote from us is never a quote for somebody else’s meter.

4. Subscriptions are not refundable

Plans are sold for a 1, 2 or 3-year term, billed in advance, and the price reflects that commitment. Once a subscription, a renewal or an add-on has been paid for, it is not refunded — in full or in part — whether you cancel on the first day or the last.

Cancelling stops the next renewal; you keep full access until the end of the term you paid for.

The only exceptions are the cases where we are at fault, listed under "When we do refund" below.

5. Renewals

Subscriptions renew automatically for the same term unless cancelled. We send a renewal reminder to the billing contact on the account before the term renews.

Cancel before the renewal date to stop it. A renewal that has been charged is not refunded.

6. Upgrades and downgrades

Upgrades take effect immediately and are charged pro-rata for the remainder of the current term.

Downgrades take effect at the next renewal rather than mid-term, so a plan change cannot switch off a module the plant is part-way through using. We do not refund the difference for the unused part of a higher plan.

7. Project and consulting engagements

Implementation, data migration, training and custom work are billed for what has been delivered, against the milestones in the statement of work.

If you cancel mid-engagement, you pay for work completed and accepted up to that point, plus any third-party cost we have irrevocably committed on your behalf. Anything you have paid beyond that is refunded.

Advance payments for work not yet started are refundable in full.

8. When we do refund

• A feature does not do what we told you it did. Tell us, and we will make it right or refund you.
• We withdraw functionality you rely on, or change our terms in a way you do not accept — a pro-rated refund of the unused term, as the Terms and Conditions set out.
• Advance payments for project work that has not started.
• A charge made in error — a duplicate payment, or an amount different from your invoice.

9. When a refund is not due

• Any subscription, renewal or add-on, once paid — including a change of mind, a switch to another product, or a plant that stops using the system.
• Unused time left on a 1, 2 or 3-year term.
• Third-party charges you incurred through your own provider accounts — WhatsApp messages Meta has already billed, an IRN a GSP has already generated.
• Accounts terminated by us for a material breach of the Terms and Conditions or the Acceptable Use Policy.

10. How to request a refund

Write to contact@anantatechhub.com from the email address on the account, with the invoice number and which of the cases above applies.

We acknowledge within 24 hours and decide within 7 business days. If we need something from you to decide, we will ask once and clearly.

11. How refunds are paid

Approved refunds go back by the original payment method. We do not issue credit notes in place of a refund unless you ask for one.

Approved refunds are typically processed within 7 to 10 business days. How long the money then takes to appear depends on your bank or card issuer — that last part is outside our control.

12. Taxes on refunds

GST charged on the original invoice is refunded with it, and we issue a credit note as the GST rules require. Where a tax has already been remitted and cannot be recovered, we will say so and explain the effect on the amount before processing.

13. If you disagree with our decision

Raise it under our Grievance Redressal Policy. The Grievance Officer will review the decision independently of whoever made it, and will respond within the timelines that policy commits to.

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or any other law that applies to you.

14. Contact