Terms and Conditions

1. These terms, and your acceptance of them

These Terms and Conditions govern your use of the MANUPRIME website at https://manuprime.anantatechhub.com and of the MANUPRIME software. MANUPRIME is operated by AnantaTech Hub Private Limited, CIN U62099GJ2025PTC164561, registered at 202, Avadh Shopping Center, Baben, Bardoli – 394601, Dist. Surat, Gujarat, India.

By using the website or the software you accept these terms. If you are accepting on behalf of an organisation, you confirm you are authorised to bind it, and "you" means that organisation.

If you do not accept these terms, do not use the website or the software.

2. Where a separate agreement exists

Most customers sign a subscription agreement, an order form or a statement of work. Where such a document exists and conflicts with these terms, that document prevails for the subject it covers. These terms fill the gaps; they do not override what you have signed.

3. The demo environment

We publish a live demonstration of MANUPRIME. It is populated entirely with fictitious data, it is shared, it is reset periodically, and anything you enter into it may be visible to others or deleted without notice.

Do not put real business data, personal data or anything confidential into the demo. It is a showroom, not a workspace.

4. Accounts and credentials

Access to a MANUPRIME workspace is by named user account. You are responsible for keeping credentials confidential and for everything done under them.

Accounts must not be shared between people. A shared shop-floor device operated by a shift under one account is expected and permitted; two managers using one login is not.

Tell us promptly if you believe an account has been compromised, and we will help you contain it.

5. Your data and your content

Everything you or your users put into MANUPRIME — masters, transactions, documents, attachments — is yours. We claim no ownership of it.

You grant us only the licence we need to host, process, back up, transmit and display that content in order to run the service for you, and to support you when you ask.

You are responsible for having the right to put that content into the system, including where it contains personal data of your employees, customers or suppliers. Our handling of it is governed by the Privacy Policy and by your agreement with us.

You can export your data at any time in CSV or XLSX, and can request a full database export. See the Account Deletion Policy for what happens when you leave.

6. Intellectual property

The software, the website, the industry templates, the documentation, and the MANUPRIME name and marks are ours or our licensors’. Nothing in these terms transfers any of it to you.

You receive a non-exclusive, non-transferable right to use the software for your own business for as long as your subscription is current.

• Do not copy, decompile, reverse engineer or attempt to derive the source of the software, except as law expressly permits despite a contractual prohibition.
• Do not resell, sublicense, rent or run the software as a service for a third party without our written agreement.
• Do not remove or obscure any proprietary notice.
• Do not use the software to build a competing product.

7. Feedback

If you send us suggestions, we may use them without obligation or payment. This does not give us any right to your data, and we will not identify you as the source without asking.

8. Charges, taxes and payment

Charges are those on your order form, or the published rates on our pricing page where no order form applies. All amounts exclude GST and other applicable taxes, which are charged additionally at the prevailing rate.

Subscriptions are billed in advance for the period chosen. Add-ons are billed from the date they are enabled, pro-rated to the current period.

Invoices are due within the period stated on them. We may suspend access to an account that remains unpaid after written notice and a reasonable opportunity to pay, and we may charge interest on overdue amounts as permitted by law.

Where a feature depends on a third party you contract with directly — a WhatsApp Business account with Meta, a GST Suvidha Provider, an SMS gateway, a bank API — that provider bills you at their rates. Our charge is for the platform around it.

We may change published prices for future periods. A change does not apply to a term you have already paid for, and we give customers at least 30 days’ notice before a renewal at a changed rate.

9. Third-party services and links

The software integrates with third-party services at your option. We do not control them, we are not responsible for them, and your use of them is governed by their terms.

Where an integration requires your own account with a provider, you are responsible for that account, its costs and its compliance.

The website may link to third-party sites. A link is not an endorsement.

10. Service availability and support

We aim to keep MANUPRIME available at all times, and we publish response commitments by plan. Where an order form states a specific availability commitment, that commitment applies.

We may carry out planned maintenance, and will give reasonable notice where it is likely to interrupt service. Emergency maintenance may be immediate.

We may modify or discontinue individual features. Where a change materially reduces the functionality you rely on, we will give notice and, if you cannot live with it, a pro-rated refund of the unused term.

11. Acceptable use

Your use of MANUPRIME is subject to our Acceptable Use Policy, which forms part of these terms.

12. Warranties and disclaimers

We warrant that we will provide the service with reasonable skill and care, and in accordance with the description on this website and in your order form.

Beyond that, and to the extent the law allows, the service is provided "as is". We do not warrant that it will be uninterrupted or error-free, or that it will meet a requirement you have not told us about.

MANUPRIME produces reports, valuations, costings and statutory documents from the data you enter. Those outputs are only as good as that data. They are not accounting, tax or legal advice, and they do not replace review by a qualified professional. Nothing here excludes any warranty that cannot lawfully be excluded, and nothing affects a consumer’s statutory rights.

13. Limitation of liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that, neither party is liable for indirect or consequential loss, loss of profit, loss of anticipated savings, loss of business or loss of goodwill.

Subject to that, our total aggregate liability arising out of or in connection with these terms in any twelve-month period is limited to the charges you paid us for the service in the twelve months before the event giving rise to the claim.

You remain responsible for maintaining your own records to the extent your law requires it, independently of the service.

14. Indemnity

You will indemnify us against claims arising from content you put into the service that infringes a third party’s rights or breaks the law, and from your use of the service in breach of these terms.

We will indemnify you against a third-party claim that the software as supplied by us infringes their intellectual property, provided you tell us promptly, let us conduct the defence, and do not admit liability without our agreement.

15. Confidentiality

Each party will keep the other’s confidential information confidential, use it only for the purposes of the agreement, and protect it with at least the care it applies to its own. This does not apply to information that is public through no fault of the recipient, was already known, is independently developed, or must be disclosed by law.

16. Suspension and termination

You may cancel a subscription at any time; it runs to the end of the period you have paid for. Refunds are governed by the Refund and Cancellation Policy.

We may suspend access where there is a genuine security risk, where payment is materially overdue after notice, or where use breaches the Acceptable Use Policy. We will restore access as soon as the cause is resolved.

Either party may terminate for material breach that is not remedied within 30 days of written notice.

On termination, your right to use the software ends. Export your data first — the Account Deletion Policy sets out the timelines.

17. Events outside our control

Neither party is liable for failure to perform caused by something genuinely beyond its reasonable control — including natural events, war, civil unrest, government action, epidemic, failure of public telecommunications or power, or the failure of an upstream cloud provider. The affected party will tell the other promptly and will do what it reasonably can to limit the effect.

18. Governing law, jurisdiction and disputes

These terms are governed by the laws of India.

Before litigation, the parties will attempt in good faith to resolve a dispute by discussion between senior representatives for 30 days, and a customer may raise the matter under our Grievance Redressal Policy.

Disputes that remain unresolved are subject to the exclusive jurisdiction of the courts at Surat, Gujarat, India — except where mandatory consumer law entitles you to bring proceedings where you live.

19. General

• Assignment — you may not assign these terms without our consent; we may assign them to a group company or an acquirer of the business.
• Entire agreement — these terms, with your order form and the policies referred to, are the whole agreement on their subject.
• Severance — if a provision is unenforceable, the rest continues in force.
• Waiver — a failure to enforce a right is not a waiver of it.
• No third-party rights — nobody other than the parties may enforce these terms.
• Notices — to us, at the email or postal address on this page; to you, at the contact details on your account.
• Publicity — we will not use your name or logo as a reference without your written agreement.

20. Changes to these terms

We may update these terms. The effective date at the top reflects the current version. For a change that materially affects your rights we will give customers at least 30 days’ notice; if you do not accept it, you may terminate before it takes effect and receive a pro-rated refund of the unused term.